Our Policy

Returns -

Unworn pieces can be returned within 3 days of delivery. Tell us within 2 days of receiving the order that you intend to send it back. The item must be unworn, unused, and in its original packaging, along with proof of purchase.

To initiate a return, please email us at hello@houseofmartha.com with clear photos of the item(s) in their original packaging. Please note that returns cannot be processed without prior authorization.

Return Shipping & Fees -

• For returns that are not due to defects (such as change of mind, sizing issues, or buyer's remorse), customers will be responsible for the cost of return shipping. These expenses will be subtracted from the final refund.
• A 10% restocking fee will be applied to refunds of non-defective returns, to cover handling, repackaging, and quality control.
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• For defective or incorrect items, HOM will cover return shipping in full and no restocking fee will apply.

Damages and Issues -

We kindly ask that you inspect your order upon receipt. If you find that the item is defective, damaged, or incorrect, please contact us immediately so we can assess the situation and resolve the issue promptly.

Exceptions / Non-Returnable Items -

Please note that some items are non-returnable:

- Sale or discount items (final sale)

If you have any inquiries regarding a specific item, feel free to reach out to us.

Exchanges -

To quickly fast track your exchange, return the current item by following the outlined return process. Once your return is accepted, you can place a new order for the desired product.

Refunds -

We will inform you once we have received and inspected your return, and we will notify you of the approval status of your refund. If approved, refunds will be processed to your original payment method within 7 business days.

Please be aware that your bank or card issuer may require additional time to complete the refund process. If more than 15 business days have elapsed since your refund was approved, please reach out to us at hello@houseofmartha.com.

Privacy -

This privacy note is a draft for a lawyer to review. It describes what the house stores today and is not a finished legal policy.

An account stores your name, email, and a password hash used to sign you in. Checkout stores the contact name, email, phone, and delivery address you give us so the order can be fulfilled.

Paystack processes card payments. We keep the payment reference, not your card number. Fez receives the recipient name, phone, and address when a delivery is quoted or booked. Resend sends order notices and account emails to the address you provide.

The waitlist stores your email and the consent you give to hear from the house. You can unsubscribe from those emails at any time. Questions about this draft can go to hello@houseofmartha.com.